FAQ

Everything you need to know about our products or company, including all the finer details can be found in our FAQ.

1. Where are you located,and how can I visit your factory?

We are located in Luoyang City, Henan Province. You can find the specific locations of both our office and factory on contact page.

If you are planning to visit our factory, please kindly inform us of your visit date in advance, we will pick you up at Luoyang airport or high-speed railway station.

2. What is the quickest way to get a precise quote from you?

Just send us email with the following information:

1. Item model no. (e.g. JF-3B2A)

2. Quantity demand.

3. Steel gauge thickness.

4. Product color.

5. Other specific requiremnts.

Or you can fill out our inquiry form via http://www.hefeng-furniture.com/inquiry-form/.

3. Could you design the steel furniture for us with our specific requirement?

Yes.

Our professional technical and design department will make various design recommendation according to your specific requirement with 3 dimension drawings for your reference.

4. Can we have our logo or company name to be printed on your products or the package?

Yes.

Logo and,or company brand name can be printed on our products by sticking or engraving. You can send us the artwork by email in JPEG or TIFF format.

If you want your logo, company brand name to be printed on the package for the products(customer designed package), You can send us the artwork by email in AI, EPS, TIFF or CorelDraw format ( 300 dpi ).

5. Do you have stock for immediate shipment?What is your lead time for regular orders?

JF Furniture is working at an international quality level, but at a China price level. The company doesn′t have a steady production, we are working on “specific order” basis. The load time for order quantity below 8 *40’HQ could be made within 35 days.

6. How to place an order?

Please send us your purchase order by email or fax. Or you can ask us to send you a Proforma Invoice for your order. We need to know the following information for your order:
* Shipping information – company name, street address, phone number, fax number, destination airport or seaport, transportation method ( by courier, by air or by ocean container)
* Product information – model numbers, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder’s contact details if there’s any( in China or Hong Kong )

7. How could I get samples?

We can supply small quantity samples with your designs or with our own. If you have FedEx or DHL account or other collectable courier account and agree to pay the courier freight, we will give you a 50% rebate of sampling charge in your future formal order.
If you don’t have a courier account, you can send your courier to collect samples from our company or send us the samples charge together with the courier cost by T/T,WESTERN UNION,MONEYGRAM,OR PAYPAL.

8. How will the products be sent to us?

  • For small quantity samples,the goods usually will be sent to you by courier express or by air.
  • For sample weight from 20 to 500 kgs,the goods will be sent to you by air to the airport near you. Otherwise the goods will be sent to you by LCL (Less than Container Load).
  • For large quantity formal orders, the goods will be sent to you by full ocean container, such as 20 feet container, 40 feet container or 40 feet high cubic container.

The transportation way depends on client’s choice. The freight charge depends on quantity, weight, volume, transportation way, destination country (airport, sea port ).

9. Can you arrange the transportation for us?

Yes.

We can arrange sea, air and Express courier transportation for different countries and regions all over the world.

We can deliver the goods to the container yard of the main seaport in your country, to the main airport in your city, or to your company location directly.

10. What payment term is acceptable?

  • For small quantity orders,we accept the payment through WESTERN UNION,MONEYGRAM,PAYPAL,VISA CARD,or T/T(TELEGRAPHIC TRANSFER).
  • For full containier orders,we suggest the payment term as T/T(TELEGRAPHIC TRANSFER),or Irrevocable L/C at sight.

11. How can we become your sole distributor?

If you can sell our products worth USD50,000 to USD100,000 per month, you could be one of our distributors in your city or area;

If you can sell our products worth USD100,000-USD200,000 per month, you could be our sole distributor in your city or area;

If you can sell our products worth USD200,000-USD500,000 per month, you could be our exclusive distributor in your country or region.

13. I just want to buy a few pieces of your products, what to do?

A small trial order is acceptable for test marketing.You can send us your specific requirement in the form of formal order by fax or email.

Or you can send us your order by email only but with detailed specification and other transaction term requirement.

14. I have never imported from China, how to import from you?

Here below is our answer for your concerns and questions:

1) – Payment.

After confirming the order, we will send you a Proforma Invoice with all the transaction details and our bank account. You can go to your local bank and ask them to send us the 30% deposit(down payment) by Telegraphic Transfer with the bank account provided in the Proforma Invoice.

After we finish the production, you can go to the bank and ask them to send the other 70% payment to our account, then we will load the container and send it to your port. Of course, you can make all the transfer on Internet if you have Online banking system.

2) – Import procedures.

When the container is delivered, we will send you the contact information of the local agent, you can contact your local agent to pick up the goods.

What you need to clear the custom will include: Commercial Invoice, Packing List, Bill Of Lading, and Certificate Of Origin, all these documents will be sent to you by us.

15. When the shipment arrive us, what we need to pay attention to the discharging?

Wow, this is a very important point, please download the file below:

Delivery Notification

16. Do you have any reference for assembling the product?

Please check our “Download” page, to get bet better idea about how to make the assembling and what we have been producing for our clients, over the years.

17. How to use steel furniture in a correct way?

* To prevent the surface from damaging and rusting, do avoid knocking during transit.
* Please handle with care and maintain horizontal,and keep a certain distance with the wall.
* To prevent damp and alkalization,the floor where place the products must keep dry.
* To prevent the cabinet from eroding, please avoid direct contact with acid and alkali liquid.
* Keep the surface of the cabinet clean.Once the surface stained, wipe with detergent and then with dry cloth.
* Avoid direct contact with corrosive substances.
* To avoid the lock body damaged,please unlock the cabinet in a correct way
* Switch doors and drawers lightly and avoid heavy crash.
* Don’t hit the cabinet with hard objects,and don’t scratch the cabinet surface with sharp objects.

18. What is your Warranty Policy?

Except as otherwise noted,our products are warranted to be free from defects in design,materials and workmanship for a fixed period of time as five (5) years from date of delivery.

All of our products are tested before shipment and shipped in good condition. Any damages or shortages evident when the product is received must be immediately reported to the commercial carrier who transported the products.

Always refer to our invoice number,model number when contacting us.If required,we will replace the defected product for customers.Freight and customs duties will be prepaid by us,at no charge to the buyer.

The following items are excluded from this warranty:

  • Defects due to improper use by the buyer or inadequate maintenance by the buyer.
  • Physical damage resulting from an accident,misuse or abnormal condition of operation.

19. What is your privacy policy?

  • We do not share any information about our customers with others, with the exception of information required to process their orders (or when requested by a government health or law enforcement agency in the course of an investigation.)
  • We do not send SPAM email, but we do send email to our customers with order confirmation, tracking number information, or questions regarding their order.

Support

Still have a burning question? Have a chat with our friendly support staff.